Thank you for visiting GreatPricedFurniture.com. We are committed to offering our customers the highest level of care possible. On this page you will find information to help you make the most of your shopping experience. If you do not find the answer to your particular question below, please feel free to contact us and we will be in touch with you within one working day.

Our regular office hours are 8:30 am to 5:30 pm EST Monday through Friday.

30 DAY MONEY BACK GUARANTEE

We are so certain you will be pleased with your purchase that we offer a 30 Day Money-back Guarantee.

• If you are unhappy for any reason, please contact us for a Return Authorization Number and fill out the return form.
• A Return Authorization Number is required for all returns.
• The 30 days starts when your order has been completely delivered and your return must be in transit to us by the 30th day.
• Does not apply to special orders and orders that are being held in our warehouse for a delayed delivery date.
• Once the merchandise is returned, we will issue a full refund minus all shipping charges to and from.
• Please keep all the original packaging to ease return shipping.

DELIVERY

PLEASE NOTE THAT IT IS THE CUSTOMER'S RESPONSIBILITY TO INSPECT ALL FREIGHT FOR DAMAGE AND/OR CARTON DAMAGE AT THE TIME OF DELIVERY. THESE AREAS OF CONCERN MUST BE NOTATED ON THE DELIVERY RECEIPT (ex. carton damage or non-receipt of services such as: items not brought into the room of choice, assembly not performed).

DAMAGED MERCHANDISE

All items are fully insured for wholesale value with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

1. Accept delivery of your complete order.
2. Contact us within 48 hours of delivery so that we can remedy the issue.
3. Any damage to the products or to the boxes must be noted on the delivery receipt.

Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. Great Priced Furniture will repair to first quality or replace your damaged furniture. Any damage must be reported to us within 48 hrs of delivery.

If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee. Shipping to and from will not be refunded.

ORDER CANCELLATIONS

Regular orders can be cancelled before they are released to our carrier. Special orders and orders that are being held in our warehouse for a delayed delivery date can not be cancelled. After a regular order has shipped it can be returned using our 30 Day Money Back Guarantee. Please call us Toll Free 1-877-309-3409 to cancel your order.

WARRANTY

All items come with a 1 Year Manufacturers Warranty against manufacturing defects.


ORDER PROCESSING TIME

Please allow 1-2 weeks from the date of your order for order processing and to receive your shipment tracking number(s). If rare unexpected delays occur, you will be notified immediately.

CANADA & INTERNATIONAL SHIPPING RATES

We are happy to provide the lowest Canadian & International shipping rates possible to our customers. Please contact our Sales office for shipping rates and services available.

US SHIPPING RATES

We are happy to provide the lowest rate possible for our local and nationwide customers. We only use the most dependable shipping companies in the industry.

US PLATINUM WHITE GLOVE DELIVERY SERVICE

• Please allow 1-4 weeks for Platinum White Glove Delivery.
• Does not have size/weight limitations. Available on all products.
• Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, or freight elevator appointments.
• Includes furniture assembly and placement
  Excludes:
  • Hanging Wall Mirrors
  • Bunk Beds
  • Loft Beds
  • Cribs
  • Floor/Wall anchors
• Includes box and debris removal.

US STANDARD PLUS DELIVERY SERVICE

• Please allow 1-4 weeks for Standard Plus Delivery.
• Does not have size/weight limitations. Available on all products.
• Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, or freight elevator appointments.
• Includes delivery of your new furniture, in the boxes, to the room of your choice.
• Does not include furniture assembly or box removal.

US STANDARD DELIVERY SERVICE

• Please allow 1-3 weeks for Standard Delivery
  including 1-2 weeks for order processing.
• Has size/weight limitations. Not available on all products.
• Includes delivery of your new furniture to your front door wit no signature required.
• Does not include delivery to any floor other than the 1st floor or any use of elevators.
• Does not include furniture assembly or box removal.

PREFERRED METHODS OF PAYMENT

For your convenience we accept VISA, Master Card, American Express, Discover, Paypal, Personal and Business Checks or Money Orders. You may also take advantage of our special 90 Days to Pay - Interest Free!

DEADLINES

Thanksgiving 2007 Deadline: October 26th.

Click here to view the Christmas 2007 Delivery Deadlines.

90 DAYS TO PAY

We will gladly give you up to 90 days to pay your balance. You pay absolutely nothing extra. The cost of the item plus shipping is all you owe. We will ship your order as soon as it is paid in full. No questions asked! No Credit approval needed!

Our 90 days to pay plan is a commitment to purchase and the payment(s) are non-refundable. However, the payment(s) can be applied toward any other product on our website.

Plan is not available on close-out and clearance products.

Please contact us if you would like further information about our 90 Days to Pay Plan.

Terms Of Use

Please click here to review our terms of use